Through a combination of face-to-face interviews and an online questionnaire, ActionAid gathered direct insights from women in Athens about their experiences, aspirations and the barriers they face in accessing digital skills and employment opportunities.
Stella Stevi, Employability Services Coordinator at ActionAid Hellas, describes what the team found: These insights revealed that the digital skills gap is not just about lacking knowledge — it is deeply connected to fear, insecurity, and low self-confidence. Many women shared that they avoid digital tasks not because they don’t want to learn, but because they’re afraid of making mistakes or feeling exposed.
“I want to learn, but I’m afraid of making mistakes, so I often hold myself back from even trying.” — participant in the Athens needs assessment
It also became clear that women are starting from very different points, which makes a flexible and inclusive learning approach essential. For many, the process of looking for a job is experienced as confusing and overwhelming — especially in an environment where everything is fragmented across multiple platforms and constantly changing. Some described not knowing where to start, while others spoke about feeling left behind in a world that has evolved faster than they could follow. Especially for those in transition — whether entering the labour market for the first time, changing career direction, or exploring more independent forms of work — there is a clear need for guidance, reassurance, and practical support.
This gap between aspiration and access to the right tools and knowledge was a recurring theme. Many women recognise the importance of digital skills for improving their livelihoods but lack a clear entry point or structured pathway to get there.
“I know I need digital skills to present and sell what I create — especially online — but I’m just starting and I don’t know where to begin.” — participant in the Athens needs assessment
These findings shaped the programme design, leading to an approach that combines hands-on learning with mentoring and confidence-building — meeting women where they are, and supporting them toward wherever they want to go.